RESET, GO

COOKIE POLICY

Effective date: 5 September 2026
Last reviewed: 5 September 2026
Version: 1.0

Helping people reset, reconnect and move forward

Reset, Go is committed to respecting your privacy and being transparent about how our website uses cookies and similar technologies.

This Cookie Policy explains what cookies are, why we use them, what types of cookies may be placed on your device, and how you can control your choices.

This policy applies to the Reset, Go website and any other online services operated by Reset, Go where this Cookie Policy is displayed.

1. What are cookies?

Cookies are small text files or similar technologies that are stored on your computer, smartphone, tablet or other device when you visit a website.

They can allow a website to:

• remember your preferences;

• keep the website secure;

• make the website function correctly;

• understand how visitors use the website;

• improve website performance and usability; and

• where you have given permission, support marketing, advertising or other tracking activities.

The term "cookies" in this policy also includes similar technologies that store information on, or access information from, your device, including certain tracking pixels, scripts, tags, local storage and similar technologies.

UK rules apply to these technologies as well as traditional cookies.

2. Why does Reset, Go use cookies?

We may use cookies and similar technologies for several purposes.

Strictly necessary cookies

These cookies are required for the website to operate properly or securely.

They may include cookies that:

• maintain website security;

• support essential website functionality;

• remember choices necessary to provide a service you have requested;

• manage website sessions;

• help prevent fraudulent or malicious activity; or

• support technical performance.

Where a cookie is genuinely "strictly necessary" for a service requested by you, consent may not be required under the Privacy and Electronic Communications Regulations (PECR).

We will nevertheless provide information about these technologies wherever appropriate.

Analytics and performance cookies

Where used, these cookies help us understand how visitors use our website.

For example, they may help us understand:

• which pages are visited;

• how visitors navigate around the website;

• whether pages are functioning correctly;

• how long visitors spend on particular pages; and

• how we can improve the website.

Analytics cookies will only be used where the appropriate consent has been obtained.

Analytics cookies are generally not considered strictly necessary simply because they help us understand website traffic.

Functional cookies

Where used, functional cookies may allow the website to remember information or preferences that make your experience more convenient.

These may include preferences such as:

• language;

• accessibility settings;

• previously selected options; or

• other website preferences.

Where these cookies are not strictly necessary, we will ask for your consent before using them.

Marketing and advertising cookies

Where used, marketing or advertising technologies may help us:

• understand how visitors interact with marketing content;

• measure campaigns;

• provide relevant advertising;

• limit repeated advertisements; or

• understand the effectiveness of advertising.

Reset, Go will not place non-essential marketing or advertising cookies or similar tracking technologies on your device without the required consent.

Advertising and behavioural tracking technologies generally require consent under PECR.

3. Your cookie choices

When you first visit our website, you may be presented with a cookie consent or preference mechanism.

Where applicable, you will be able to:

Accept all
Allow all categories of cookies and similar technologies that require consent.

Reject all / necessary only
Decline non-essential cookies while allowing strictly necessary technologies required for the website to function.

Manage preferences
Choose which categories of optional cookies you wish to allow.

Your choice will not prevent you from accessing the core content of our website.

We will not treat simply continuing to browse the website as consent to non-essential cookies. Consent must involve a clear positive action.

4. Withdrawing or changing your consent

You can change or withdraw your cookie preferences at any time.

Reset, Go will provide an accessible method for you to revisit your cookie preferences, for example through a "Cookie Settings" or "Manage Cookies" link on the website.

You should be able to withdraw consent as easily as you were able to give it.

If you withdraw consent, this will not affect the lawfulness of processing that took place before you withdrew your consent.

You can also use your web browser's settings to delete or block cookies. However, blocking certain cookies through your browser may affect how some websites function.

5. Cookie categories

The following table describes the main categories of cookies that may be used on the Reset, Go website.

Cookie categoryPurposeConsent normally required?Strictly necessaryWebsite functionality, security and essential servicesNo, where genuinely strictly necessaryFunctionalRemembering preferences and optional functionalityYes, where not strictly necessaryAnalyticsUnderstanding website use and performanceYesMarketingAdvertising, campaign measurement and trackingYesThird-partyServices provided by external organisationsDepends on purpose; non-essential use requires consent

The precise cookies used by the website may change as our website, services and technology develop.

We will review our use of cookies and similar technologies periodically.

6. Third-party cookies and technologies

Some features on our website may be provided by third-party organisations.

Depending on the services used by Reset, Go, these could include providers of:

• website analytics;

• video hosting;

• maps;

• appointment or booking systems;

• social media functionality;

• embedded content;

• payment services;

• security services; or

• marketing and advertising services.

Third-party services may place their own cookies or use similar technologies.

Where a third party uses non-essential storage or access technologies, Reset, Go will obtain the required consent before allowing those technologies to operate.

Where applicable, we will identify relevant third parties within our cookie preference mechanism.

The ICO guidance requires organisations to clearly identify relevant third parties whose storage and access technologies they are asking users to consent to.

7. Cookies and personal information

Some cookies may collect information that can constitute personal data.

For example, information associated with an online identifier or device may, depending on the circumstances, be capable of identifying or being linked to an individual.

Where cookie information constitutes personal data, Reset, Go will process it in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

Our wider approach to personal information is explained in our:

Privacy Policy

[Insert link to Reset, Go Privacy Policy]

8. Sensitive information

Reset, Go recognises that people visiting our website may be seeking information relating to wellbeing, employment, personal circumstances or other potentially sensitive matters.

We therefore take particular care with technologies that could involve tracking or profiling individuals.

We will not intentionally use cookies or tracking technologies to collect sensitive information about you without an appropriate lawful basis and, where required, your valid consent.

The ICO specifically recommends particular care where tracking technologies may involve sensitive personal data.

9. How long do cookies remain on your device?

Cookies can be either:

Session cookies

These normally expire when you close your browser.

Persistent cookies

These remain on your device for a defined period or until they are deleted.

The period for which a particular cookie remains on your device will depend on its purpose and configuration.

Reset, Go will seek to ensure that cookie durations are appropriate for the purpose for which the technology is used.

10. How we keep our cookie information accurate

Our website and the technologies used by it may change over time.

We will periodically review:

• what cookies and similar technologies are being used;

• who places them;

• their purpose;

• whether they are first-party or third-party technologies;

• how long they remain active;

• whether they involve personal data;

• whether consent is required; and

• whether our cookie preference mechanism remains effective.

The ICO recommends organisations maintain appropriate records of their cookie use and review their arrangements.

11. Your browser settings

Most modern browsers allow you to:

• view cookies;

• delete cookies;

• block cookies;

• block third-party cookies;

• allow cookies from particular websites; and

• delete cookies when you close your browser.

Please note that disabling all cookies may affect the functionality of some websites.

You can find information about cookie controls through your browser's help or privacy settings.

12. Our cookie consent mechanism

Where non-essential cookies are used, Reset, Go will use a cookie consent mechanism designed to give visitors meaningful control over optional cookies.

Our consent mechanism will, where applicable:

• explain what cookies are used;

• explain why they are used;

• distinguish between necessary and non-essential cookies;

• allow optional cookies to be accepted or refused;

• avoid placing non-essential cookies before consent;

• provide an accessible way to change or withdraw consent; and

• keep appropriate records of consent.

The ICO's current guidance confirms that non-exempt storage and access technologies should not be used before valid consent is obtained.

13. No "accept by continuing to browse"

Reset, Go will not rely on statements such as:

"By continuing to use this website, you agree to cookies."

Simply continuing to browse does not constitute valid consent for non-essential cookies.

Where consent is required, it must involve a clear and positive action by the user.

14. Children's privacy

Our website is not intended to use cookies or tracking technologies to profile children for advertising or behavioural tracking purposes.

Where our services are likely to be accessed by children or young people, we will consider the additional privacy and data protection requirements that may apply.

15. Changes to this Cookie Policy

We may update this Cookie Policy from time to time.

Changes may be necessary because:

• our website changes;

• we introduce or remove services;

• we introduce different technologies;

• third-party providers change;

• legal or regulatory requirements change; or

• guidance from the Information Commissioner's Office changes.

When we make significant changes, we will update the Effective date and Last reviewed date at the beginning of this policy.

Where changes affect how we use non-essential cookies, we will obtain fresh consent where required.

16. Contact Reset, Go

If you have questions about this Cookie Policy, our use of cookies or your privacy choices, please contact us.

Reset, Go
Website: https://reset-go.org
Email: info@reset-go.org
Telephone: 0800 0096 904
Address: Peregrine Way, Kessingland. Lowestoft, Suffolk. NR33 7QH

17. Further information

For more information about cookies, privacy and your rights, you can visit the website of the UK's independent data protection regulator:

Information Commissioner's Office (ICO)

You can also read our:

• Privacy Policy

• Website Terms & Conditions

• Accessibility Statement

• Safeguarding Statement, where applicable

RESET, GO

Reset. Reconnect. Move Forward.

We respect your privacy and believe you should have a meaningful choice about how your information is used.

Cookie Settings | Privacy Policy | Accessibility | Contact Reset, Go

Policy owner: Reset, Go
Version: 1.0
Effective: 5 September 2026
Review date: 5 September 2027